Tag: EU
EU must enforce Digital Markets Act in the face of Big Tech obstruction
The European Union’s Digital Markets Act (DMA) has the potential to benefit consumers by opening up markets that Big Tech has dominated for too long. But this potential will not be fulfilled unless the European Commission acts decisively to ensure...
Our takeaway from the AI Action Summit: consumer protection isn’t what is holding Europe back in AI
The AI Action Summit in Paris was the place to be last week and we delivered a clear message to global leaders: consumer protection will help the take-up of AI, not harm it, writes BEUC's Agustín Reyna.
Six things I’ve learned advocating for European consumers
After 17 years as the Director General of BEUC – The European Consumer Organisation – Monique Goyens bows out this year for a well-deserved retirement. She looks back at her career and shares a few thoughts about lobbying the EU...
Train of thought: what the EU needs for a reliable rail system
What makes a good EU-wide railway system for consumers? Our mobility expert Robin Loos hopped on the first Brussels-Prague night train and shares a little bit of his experience aboard and a lot of BEUC’s solutions to make rail work...
Why consumers need strong EU merger control
Some big merger decisions are coming down the tracks. To ensure consumer choice and value for money, we need strict merger control write BEUC's Agustin Reyna and Vanessa Turner.
Green Santa is coming to town – a year clamping down on greenwashing
BEUC has been involved in fighting greenwashing for many years and 2023 was the year where we stepped up our game. We expanded our effort cross-teams, looking at different areas of consumers’ lives and how we can make them free...
Sandra Lima, BEUC Consumer Rights Team, BEUC Consumer Redress and Enforcement Team, BEUC Sustainability Team and BEUC Food Team /
December 20, 2023
Taking on the bank – Lessons from using, not abusing, our group action system.
After four years, countless hours and 1.42 million euros spent, we won the biggest group action suit in the history of our country against Norway’s biggest bank. The cheers were many, but so were the lessons. Background In 2015, The...
Behind the frosty glass: the EU’s Unfair Contract Terms Directive as a tool for justice in the modern financial sector
An EU directive about what is an unfair contract term is proving really helpful when it comes to protecting consumers in finance.
A law allowing consumer compensation that Portugal can be proud of
Imagine this: your telecom company charged you more than it ought to, or you bought a car and the company misled you and you suffered damages. Or your personal data was sold, without your knowledge or consent, to a third...
Successes and challenges of the French law allowing group actions
The French collective redress procedure, where consumers can go to court as a group, will soon enter its 5th year of operation. Time to have a look at what has been achieved (or not). It’s certainly food for thought in...