Tag: consumer rights
Six things I’ve learned advocating for European consumers
After 17 years as the Director General of BEUC – The European Consumer Organisation – Monique Goyens bows out this year for a well-deserved retirement. She looks back at her career and shares a few thoughts about lobbying the EU...
Digital Markets Act: Is big tech attempting to thwart new EU rules?
Big tech 'gatekeepers' will have to comply with the EU's new DMA on 7 March 2024. But there are already signs some big tech companies might be trying to thwart the rules, writes Frithjof Michaelsen from our French member, UFC-Que...
Accelerating out of the energy crisis: how to enable consumers to play their part in the green transition
Getting consumers on board is key to accelerating out of the energy crisis, writes BEUC's Energy Team Leader Jaume Loffredo
Behind the frosty glass: the EU’s Unfair Contract Terms Directive as a tool for justice in the modern financial sector
An EU directive about what is an unfair contract term is proving really helpful when it comes to protecting consumers in finance.
Air passenger rights have not taken off
We don’t know if readers are among the 25% air passengers who have experienced flight delays, but they very well could be because that is a shockingly high percentage. We have released an international survey together with 7 other consumer...
Not enforcing consumer rights costs air passengers millions
Your flight was cancelled at the last moment. Or you found out at the airport that you cannot check in as your flight was overbooked. Sounds familiar? That’s because millions of people find themselves in this kind of situation all...
Regulators and consumer organisations – less me and more we
Without rules, consumers are at the mercy of traders. The same applies if the rules aren’t enforced. European Commissioner Věra Jourová, in charge of justice and consumer affairs, wants to see a big change in this area calling for proper...