Tag: air passengers
It’s time for consumers to finally enjoy their rights when travelling
This summer, while helping many of my colleagues who were impacted by last-minute flight cancellations during another summer of travel chaos, I realised that passenger rights issues are like a grumpy old uncle we see every holiday but are never...
Ryanair strike: why passengers urgently need collective redress
It can be frustrating to be a passenger rights specialist nowadays. Even if at BEUC we don’t deal with consumer complaints, a task that our members fulfil, I still get a lot of questions from family/friends/colleagues asking for advice when...
Air passenger rights have not taken off
We don’t know if readers are among the 25% air passengers who have experienced flight delays, but they very well could be because that is a shockingly high percentage. We have released an international survey together with 7 other consumer...
Not enforcing consumer rights costs air passengers millions
Your flight was cancelled at the last moment. Or you found out at the airport that you cannot check in as your flight was overbooked. Sounds familiar? That’s because millions of people find themselves in this kind of situation all...