Tag: group actions
Taking on the bank – Lessons from using, not abusing, our group action system.
After four years, countless hours and 1.42 million euros spent, we won the biggest group action suit in the history of our country against Norway’s biggest bank. The cheers were many, but so were the lessons. Background In 2015, The...
A law allowing consumer compensation that Portugal can be proud of
Imagine this: your telecom company charged you more than it ought to, or you bought a car and the company misled you and you suffered damages. Or your personal data was sold, without your knowledge or consent, to a third...
Successes and challenges of the French law allowing group actions
The French collective redress procedure, where consumers can go to court as a group, will soon enter its 5th year of operation. Time to have a look at what has been achieved (or not). It’s certainly food for thought in...
Ryanair strike: why passengers urgently need collective redress
It can be frustrating to be a passenger rights specialist nowadays. Even if at BEUC we don’t deal with consumer complaints, a task that our members fulfil, I still get a lot of questions from family/friends/colleagues asking for advice when...
US-style litigation culture? Only if you like alternative facts!
The howls of protest from business groups could be heard across Europe. On 11 April, the Commission proposed to make collective compensation claims possible when large numbers of consumers have been harmed by the same trader. Cue uproar and...