Tag: compensation
Rules for sustainable products are one side of the coin. Enforcing them is the other.
It is encouraging for consumers that the EU is working on rules to make products sustainable by design. But if policymakers are serious about delivering, they should not forget about the “on the ground” aspect, argues BEUC’s Monique Goyens. This...
Ryanair strike: why passengers urgently need collective redress
It can be frustrating to be a passenger rights specialist nowadays. Even if at BEUC we don’t deal with consumer complaints, a task that our members fulfil, I still get a lot of questions from family/friends/colleagues asking for advice when...