‘Call me maybe’…How do you call your bank to cancel your credit card if you’re deaf?
When your bank unexpectedly blocks your credit card, it should be a relatively easy situation to resolve. But not when the bank requires you to call and you cannot use the phone because you are deaf. BEUC secretary to the...
EU must urgently tackle harm caused by weakened competition
The Commission and EU governments must urgently tackle the problem by more - not less - strictly enforcing EU competition rules, and in particular merger control, writes Vanessa Turner.
The Truth Behind “100% Recycled” Plastic Bottles: Exposing Greenwashing
In today's age of expanded environmental consciousness, phrases like "100% recycled" or "100% recyclable" plastered across plastic bottle packaging might seem like a beacon of sustainability. However, the truth is far from that and it’s time for authorities to crack...
What member states must get right for consumers in EU pharma reform
The European Union’s pharmaceutical legislation is undergoing its biggest reform in two decades. It is the moment for member states to pay particular attention to what consumers need, writes Ancel.la Santos.
Payment fraud has become an industry: here’s how to stop it
Payments fraud is becoming an industry and consumers are paying the price. It's time for a systemic solution, write Anna Martin and Mireia Llambrich Anto from BEUC's Financial Services team.
Consumers need more access to clean heating solutions
Appliances like the gas boiler may keep many of us warm in the depths of winter, but they are also heating up the planet. Eoin Kelly and Sebastien Pant write that the status quo is untenable and politician need to...
Children are vulnerable consumers and need more protection on TikTok
It is good that the Italian competition and consumer authority (AGCM) has fined TikTok €10 million for dissemination of harmful content. More action is now needed.
Train of thought: what the EU needs for a reliable rail system
What makes a good EU-wide railway system for consumers? Our mobility expert Robin Loos hopped on the first Brussels-Prague night train and shares a little bit of his experience aboard and a lot of BEUC’s solutions to make rail work...
Five Meta myths – what the tech giant gets wrong about pay-or-consent
Meta is unwavering in its efforts to justify how its pay-or-consent model serves consumers' best interests. Frithjof Michaelsen, from our French member UFC-Que Choisir, dismantles five of Meta's most pervasive myths on the subject.
Lobbying Hangover: How intense alcohol industry pressure put Commission labelling plans on the rocks
All food and drinks companies in the EU must display ingredients and nutritional information on the label. All? Not exactly. The alcohol industry is exempted…for now. BEUC Senior Food Policy Officer Emma Calvert unveils how official meeting documents prove that...